Company Information

Ofofo Pvt Ltd (doing business as Ofofo) 18/20, 1st floor, Create Campus, 11KM, Arakere Bannerghatta Rd, Omkar Nagar, Bengaluru, Karnataka 560076, India

Contact Information

• Phone: (+91) 8884754441
• Email: online@ofofo.ai
• Website: https://ofofo.ai

Our No-Refund Policy

IMPORTANT: All purchases made through Ofofo's services are final and non-refundable. By making a purchase, you acknowledge and agree to this policy.

What This Means for You

• No refunds will be provided for any reason
• No returns are accepted for digital services
• No chargebacks - disputes should be resolved through our support team first
• No exceptions - this policy applies to all users and circumstances

Types of purchases covered

This no-refund policy applies to all Ofofo services and purchases, including but not limited to:

Subscription Services

• Monthly subscription plans
• Annual subscription plans
• Enterprise subscription plans
• Premium feature upgrades

One-Time Purchases

• Software licenses
• Additional service credits
• Premium support packages
• Custom implementation services

Add-On Services

• Extended storage
• Additional user seats
• Advanced analytics
• Custom integrations

Trial Conversions

• Charges applied after free trial periods
• Automatic subscription renewals
• Trial-to-paid conversions

Why we have this policy

Digital Service Nature

• Our cybersecurity AI services are delivered digitally and consumed immediately upon access
• Once accessed, our proprietary algorithms and data cannot be "returned"
• Digital services don't have physical inventory that can be restocked

Continuous Value Delivery

• Our services provide ongoing protection and monitoring
• Value is delivered continuously from the moment of purchase
• Real-time threat detection and response cannot be "undone"

Resource Allocation

• Our AI systems allocate computational resources upon purchase
• Infrastructure costs are incurred immediately when services are activated
• Dedicated security monitoring begins at the point of purchase

Before You Purchase - Important Considerations

Evaluate Before Buying

• Use our free trial: Take advantage of our 14-day free trial to fully evaluate our services
• Review service details: Carefully read all service descriptions and feature lists
• Check system requirements: Ensure compatibility with your existing systems
• Contact sales: Reach out with questions before making a commitment

Understand What You're Getting

• Service scope: Review exactly what's included in your chosen plan
• Usage limits: Understand any usage restrictions or limitations
• Billing cycle: Confirm whether you're choosing monthly or annual billing
• Auto-renewal: Be aware that subscriptions auto-renew unless cancelled

Get Support First

• Pre-sales consultation: Schedule a demo or consultation call
• Technical questions: Get answers to technical integration questions
• Custom requirements: Discuss any special needs or customizations
• Pricing clarity: Ensure you understand all costs involved

Subscription Management

Cancellation Rights

While we don't provide refunds, you can cancel your subscription at any time:

• Immediate cancellation: Contact us to cancel your subscription
• Service continues: You retain access through the end of your current billing period
• No future charges: No additional charges after your current period expires
• Data retention: Your data is retained according to our data retention policy

How to Cancel

• Email us: Send cancellation request to online@ofofo.ai
• Include details: Provide your account information and reason for cancellation
• Confirmation: We'll confirm your cancellation within 24 hours
• Final access: Continue using services until your current period ends

Special Circumstances

Technical Issues

If you experience technical problems with our services:

• Contact support immediately: Report issues within 24 hours of occurrence
  
• ‍Troubleshooting: Our team will work to resolve technical problems
• ‍Service credits: In rare cases, we may offer service credits for extended outages
• Alternative solutions: We'll provide workarounds when possible

Billing Errors

If you believe you've been charged in error:

• Contact us immediately: Report billing discrepancies within 30 days
• Provide documentation: Include transaction details and supporting information
• Investigation: We'll investigate all legitimate billing error claims
• Correction: Verified errors will be corrected through account credits

Fraud Protection

For fraudulent or unauthorized charges:

• Report immediately: Contact us as soon as you discover unauthorized charges
• Security measures: We'll implement additional security measures if needed
• Investigation: Full investigation of all fraud claims
• Resolution: Appropriate action taken for verified fraud cases

What We Offer Instead of Refunds

Service Credits

In exceptional circumstances, we may provide:

• Account credits for future services
  
• Extended service periods
  
• Additional feature access
  
• Priority support
  

Enhanced Support

• Dedicated technical assistance
  
• Custom configuration help
  
• Training sessions for your team
  
• Implementation guidance
  

Service Upgrades

• Temporary access to premium features
  
• Extended trial periods for new features
  
• Beta access to upcoming services
  
• Customized service configurations
  

Chargeback Policy

Contact Us First

Before initiating a chargeback with your bank or credit card company:

• Reach out directly: Contact our support team first
  
• Explain the issue: Provide details about your concern
  
• Allow resolution time: Give us 5-7 business days to address your issue
  
• Document communication: Keep records of our correspondence
  

Chargeback Consequences

If you proceed with a chargeback without contacting us first:

• Account suspension: Your account may be immediately suspended
  
• Service termination: All services will be discontinued
  
• Legal action: We reserve the right to pursue legal remedies
  
• Collection efforts: Outstanding balances may be sent to collectionsntation guidance
  

Consumer Rights and Legal Information

Your Rights

This policy doesn't override your statutory consumer rights under applicable law, including:

• Rights under Indian Consumer Protection Act, 2019
  
• Rights under applicable international consumer protection laws
  
• Rights to fair trading and accurate service descriptions
  
• Rights to dispute resolution through appropriate channels
  

Regulatory Compliance

• This policy complies with Indian e-commerce regulations
  
• We adhere to international digital services standards
  
• All billing practices follow Reserve Bank of India guidelines
  
• Consumer complaints can be escalated to appropriate regulatory bodies
  

Dispute Resolution

Internal Resolution Process

• Contact support: Email online@ofofo.ai with your concern
  
• Case assignment: We'll assign a case number and representative
  
• Investigation: Thorough review of your issue within 5-7 business days
  
• Resolution attempt: We'll propose a solution within our policy framework
  
• Escalation: Unresolved issues can be escalated to management
  

External Resolution

If internal resolution isn't satisfactory:

• Consumer forums: File complaints with appropriate consumer protection agencies
  
• Regulatory bodies: Contact relevant regulatory authorities
  
• Legal recourse: Pursue legal remedies as available under applicable law
  
• Arbitration: As specified in our Terms of Service
  

Policy Updates and Changes

Notification of Changes

• Email notification: Registered users will be notified of policy changes
  
• Website posting: Updated policies will be posted on our website
  
• Effective date: Changes take effect 30 days after notification
  
• Acceptance: Continued use of services constitutes acceptance of changes
  

Grandfathering

• No retroactive changes: Policy changes don't apply retroactively to existing agreements
  
• Existing purchases: This policy applies to all purchases made after the effective date
  
• Prior purchases: Previous purchases remain subject to the policy in effect at time of purchase
  

Frequently Asked Questions

Q: Can I get a refund if I don't use the service?

A: No, we don't provide partial refunds for unused subscription time. Your service remains active until the end of your current billing period after cancellation.

Q: What if I accidentally purchased the wrong plan?

A: We don't provide refunds, but we can help you switch to the correct plan for your next billing cycle. Contact support immediately after an accidental purchase.

Q: Can I get a partial refund for unused time?

A: No, we don't provide partial refunds for unused subscription time. Your service remains active until the end of your current billing period after cancellation.

Q: What if your service doesn't work with my system?

A: We provide detailed system requirements and offer free trials to test compatibility. Technical support is available to help with integration issues, but refunds are not provided for compatibility issues.

Q: Are there any exceptions to the no-refund policy?

A: The only exceptions are verified billing errors and proven fraudulent charges. Technical issues are resolved through support and service credits when appropriate.

Q: Can I transfer my purchase to someone else?

A: Service transfers may be possible in certain circumstances. Contact support to discuss transfer options, though refunds are not provided.

Contact Information for Policy Questions

For questions about this Return and Refund Policy:

Support Team

• Phone: (+91) 8884754441
• Email: online@ofofo.ai
• Website: https://ofofo.ai

Mailing Address:

Ofofo Pvt Ltd Attention: Customer Support 18/20, 1st floor, Create Campus, 11KM, Arakere Bannerghatta Rd, Omkar Nagar, Bengaluru, Karnataka 560076, India

Response Time

• Email inquiries: Within 24 hours
• Phone inquiries: During business hours
• Escalated issues: Within 5-7 business days

Acknowledgment and Acceptance

By making a purchase from Ofofo Pvt Ltd, you acknowledge that you have:

• Read and understood this Return and Refund Policy in its entirety
  
• Agreed to the no-refund terms for all purchases
  
• Evaluated the service through available trials or demos before purchasing
  
• Accepted the final nature of all transactions
  
• Understood your rights under applicable consumer protection laws

This policy is binding upon purchase and forms part of your agreement with Ofofo Pvt Ltd.

This Return and Refund Policy was last updated on August 28, 2025, and is effective immediately for all new purchases. For questions or concerns about this policy, please contact us using the information provided above.