# Return and Refund Policy
Last updated August 28, 2025
Effective date August 28, 2025
## Company Information
Ofofo Pvt Ltd (doing business as Ofofo)
18/20, 1st floor, Create Campus, 11KM, Arakere Bannerghatta Rd, Omkar Nagar, Bengaluru, Karnataka 560076, India
## Contact Information
- Phone: (+91) 8884754441
- Email: hello@ofofo.ai
- Website: https://ofofo.ai
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## Our No-Refund Policy
IMPORTANT: All purchases made through Ofofo's services are final and non-refundable. By making a purchase, you acknowledge and agree to this policy.
### What This Means for You
- No refunds will be provided for any reason
- No returns are accepted for digital services
- No chargebacks — disputes should be resolved through our support team first
- No exceptions — this policy applies to all users and circumstances
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## Types of Purchases Covered
This no-refund policy applies to all Ofofo services and purchases, including but not limited to:
### Subscription Services
- Monthly subscription plans
- Annual subscription plans
- Enterprise subscription plans
- Premium feature upgrades
### One-Time Purchases
- Software licenses
- Additional service credits
- Premium support packages
- Custom implementation services
### Add-On Services
- Extended storage
- Additional user seats
- Advanced analytics
- Custom integrations
### Trial Conversions
- Charges applied after free trial periods
- Automatic subscription renewals
- Trial-to-paid conversions
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## Why We Have This Policy
### Digital Service Nature
- Our cybersecurity AI services are delivered digitally and consumed immediately upon access
- Once accessed, our proprietary algorithms and data cannot be "returned"
- Digital services don't have physical inventory that can be restocked
### Continuous Value Delivery
- Our services provide ongoing protection and monitoring
- Value is delivered continuously from the moment of purchase
- Real-time threat detection and response cannot be "undone"
### Resource Allocation
- Our AI systems allocate computational resources upon purchase
- Infrastructure costs are incurred immediately when services are activated
- Dedicated security monitoring begins at the point of purchase
---
## Before You Purchase - Important Considerations
### Evaluate Before Buying
- Use our free trial: Take advantage of our 14-day free trial
- Review service details: Carefully read all service descriptions and feature lists
- Check system requirements: Ensure compatibility with your existing systems
- Contact sales: Reach out with questions before making a commitment
### Understand What You're Getting
- Service scope: Review exactly what's included in your chosen plan
- Usage limits: Understand any usage restrictions or limitations
- Billing cycle: Confirm whether monthly or annual billing
- Auto-renewal: Be aware that subscriptions auto-renew unless cancelled
### Get Support First
- Pre-sales consultation: Schedule a demo or consultation call
- Technical questions: Get answers to technical integration questions
- Custom requirements: Discuss special needs or customizations
- Pricing clarity: Ensure you understand all costs involved
---
## Subscription Management
### Cancellation Rights
While we don't provide refunds, you can cancel your subscription at any time:
- Immediate cancellation: Contact us to cancel your subscription
- Service continues: You retain access through the end of your current billing period
- No future charges: No additional charges after your current period expires
- Data retention: Your data is retained per our data retention policy
### How to Cancel
- Email us: Send cancellation request to support@ofofo.ai
- Include details: Provide your account info and reason for cancellation
- Confirmation: We'll confirm your cancellation within 24 hours
- Final access: Continue using services until your current period ends
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## Special Circumstances
### Technical Issues
If you experience technical problems:
- Contact support immediately (within 24 hours)
- Troubleshooting: Our team will attempt to resolve
- Service credits: In rare cases, credits may be offered
- Alternative solutions: Workarounds provided when possible
### Billing Errors
If you believe you’ve been charged in error:
- Report within 30 days
- Provide documentation (transaction details, evidence)
- Verified errors corrected through account credits
### Fraud Protection
For unauthorized charges:
- Report immediately
- Security measures will be applied
- Full investigation conducted
- Resolution provided for verified fraud
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## What We Offer Instead of Refunds
### Service Credits
- Account credits for future services
- Extended service periods
- Additional feature access
- Priority support
### Enhanced Support
- Dedicated technical assistance
- Custom configuration help
- Training sessions for your team
- Implementation guidance
### Service Upgrades
- Temporary access to premium features
- Extended trial periods for new features
- Beta access to upcoming services
- Customized service configurations
---
## Chargeback Policy
### Contact Us First
Before initiating a chargeback:
- Reach out to our support team
- Provide details of your concern
- Allow 5–7 business days for resolution
- Keep records of communication
### Chargeback Consequences
If you proceed without contacting us first:
- Account suspension
- Immediate termination of services
- Legal action may be pursued
- Outstanding balances may be sent to collections
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## Consumer Rights and Legal Information
### Your Rights
This policy does not override statutory rights under applicable law, including:
- Indian Consumer Protection Act, 2019
- International consumer protection laws
- Rights to fair trading and accurate service descriptions
- Rights to dispute resolution through appropriate forums
### Regulatory Compliance
- Complies with Indian e-commerce regulations
- Adheres to international digital services standards
- Billing practices follow Reserve Bank of India guidelines
- Consumer complaints can be escalated to regulatory bodies
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## Dispute Resolution
### Internal Resolution
- Email support@ofofo.ai
- Case assigned with representative
- Investigation within 5–7 business days
- Resolution attempt within policy framework
- Escalation to management if unresolved
### External Resolution
If unresolved internally:
- File complaints with consumer protection forums
- Contact relevant regulatory authorities
- Pursue legal remedies under applicable law
- Arbitration as per Terms of Service
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## Policy Updates and Changes
We may update this Return & Refund Policy periodically. Updated versions will include a new “Last updated” date at the top. Material changes will be communicated via email or notices on our website.